Payments
Refund & cancellation policy.
This draft sets out the proposed process for cancelling Onbops and asking Makroways to review a payment.
Cancellation
A customer may request cancellation by emailing contact@onbops.com from the email associated with the account. The request should include the account name and the relevant order or payment reference.
For a recurring plan, the proposed rule is that cancellation stops the next renewal and access continues until the end of the already-paid billing period. A plan’s checkout page must clearly state whether it renews automatically and when cancellation takes effect.
Refund eligibility
Refund requests will be reviewed when:
- the same payment was charged more than once;
- the amount charged differs from the amount shown and accepted at checkout;
- payment succeeded but Makroways did not provide service access within the published delivery period; or
- applicable law requires a refund.
The proposed rule for an activated subscription is that fees for the current billing period are otherwise non-refundable. Any different trial, onboarding or plan-specific guarantee must be shown before payment.
How to request a review
Email contact@onbops.com with the account email, payment date, amount, Razorpay payment or order reference, reason for the request and supporting evidence. Do not provide full card numbers, UPI PINs, passwords or one-time passwords.
Proposed timelines
Customers should report an incorrect or duplicate charge within 7 calendar days of discovering it. Makroways proposes to communicate the outcome within 7 business days after receiving all information needed to review the request. Approved refunds would be initiated to the original payment method within 5 to 7 business days. The customer’s bank or payment provider may take additional time to credit the funds.
Failed or pending payments
A pending or failed payment may be reversed automatically by the customer’s bank or payment provider. If funds were debited and access was not provided, send the payment reference to support so the transaction can be checked before making another payment.
Chargebacks
Please contact support first so Makroways can investigate and attempt to resolve the issue. Nothing in this policy limits rights available under applicable consumer law.